NBN Changes March 2017

Some fairly significant changes with your NBN service this month

We are switching over to an authenticated connection type, which means that you will need to make a couple of changes in your device which is connected to the NBN NTD.

Once you have made those changes you can swap your data connection over to the next UNID port.

Read on for more information about setting up for specific connection types.

We have also created some step by step guides here

If you experience any problems with your NBN service over the next few weeks, please contact Mike directly on

1800288871 - opt 2
This email address is being protected from spambots. You need JavaScript enabled to view it.


Contacting us by Phone

phone-jpgAs of 10:35 today 31st Jan 2017 we have been experiencing some problems with inbound calls.

This issue was resolved at 15:15 31st Jan 2017

There is an issue in our supplier network which is causing the problem & we expect it to be resolved soon.

This issue does NOT effect your telephone service, just your ability to call us.

We apologise for the inconvenience.

Phishing Email Warning - Pending Messages

We have been advised that a large number of customers have received a phishing email

which pretends to be from us

Do Not Click on the med health rx link

The email reads as follows. If you received one it may be slightly different

From:Australis Mail Admin mailto:xxxxxxxxxxAToptusnet.com.au
Sent:Thursday, 1 December 2016 10:06 PM
To: xxxxxx
Subject:Pending Messages

Dear User,

You have 3 pending messages.

Click here to view messages.

Rivertel Pty Ltd

Email sent using Optus Webmail

Do Not Click on the link
This email is not from us.You can tell quite easily because the FROM email address is someone at optusnet.com.au

If you have clicked on the link, please let us know so that we can change your email password details as soon as possible

You can also go to the correct webmail site, login with your existing details, & then, before you select the email programme to use, choose Change Password.

Webmail for email addresses ending in @australis.net

Webmail for email addresses ending in @lis.net.au

Webmail for email addresses ending in @worldoptions.com.au

Webmail for email addresses ending in @myfibre.net.au

Error Sending emails

Recently some of our customers have experienced an error when sending emails

the error is
"the message was undeliverable and Infectious diseases that there was a server error '554 5.7.1 service unavailable; client host [xxx.xxx.xxx.xxx] blocked using zen.spamhaus.org'."

This error is actually somewhat misleading. It is actually telling you that you are unable to log on to outgoing mailserver. However if you are using one of our internet connections, you may by using smtp.australisit.net or out.australis.net as your outgoing mailserver, neither of which require authentication.

So when your email programme tries to connect with a username & password the server rejects the connection attempt. Your email programme may or may not show that authentication is being used.

Read on for the easy solution

Horde Webmail Client Removed

hordeA recent update to the Horde webmail client has added a "feature" which we find unacceptable.

Therefore we will no longer be offering the Horde webmail client.
If you were using Horde please use Roundcube or Squirrelmail instead.


IP Address not Valid Message

We have had a few calls today where the Windows 10 computer is giving this error message:

IP Address not Valid

& will not connect to the internet.

However the gasteizcupcom internet connection is up & other devices are able to connect to the internet.
That is, there is no problem with the actual internet connection itself.

This problem exists because the computer is not able to obtain an IP address from the Modem/ Router, & hence join the network, and hence have access to the internet.

Read on to see one way of fixing this problem

Incorrect Usage Warning

sorry-we-stuffed-upOn July the 4th, 2016 our systems experienced a glitch & sent our incorrect usage warning to nearly every customer.

We apologise profusely for this error.

Please ignore this usage warning email - 4/7/16 sent approx 2:50 pm

No usage between 1st July 2016 & 3rd July 2016 will be counted toward your monthly quota this month

Any services that were inadvertently shaped as a result of this glitch were unshaped as soon as it was discovered.
in addition the following email was sent almost immediately after

Dear Customer,

You may have just received an email regarding your DSL usage and reaching your month data allowance, sent between 14:30 EST and now. Please disregard this usage notification. This was sent due to a system error.

If you were on a shaped plan, your service will be unshaped shortly and your internet speed returned to normal.

Network Services

If your service has not resumed full speed please switch your modem off for a few mins & then back on again. If the problem still persists please contact us as soon as possible.

Again, 1000 apologies for this error