More Changes to Your Account Payments

We are no longer using Telecommunications Payment Services to process Credit Card Payments.

If you pay your account by Credit Card on file you will receive an email shortly with more information.

Because your details are stored securely, we do need you to re-supply them to us.

you can use these links to updates your details:

Update Your Credit Card Details (secure on australis website)

Change to Automatic Direct Debit (secure on Westpac website)

Apologies for the inconvenience.

 

 

Changes to how you pay your account

April 2017

Important Changes to how you pay your account.

We are only using Telecommunication Payment Services for limited payment types.
these are; Credit Card Processing & Payments at Australia Post

All other payment types should use our Direct Payment details.

BPay - We have gone back to using our old BPay Biller Code 908731 (Australis / LoCall Australis)
you should continue using the same BPay Reference number as now.

Direct Deposit Internet Banking - You can deposit your payment into our Commonwealth Bank Account.
Via your internet banking
Our account name is Rivertel Pty Ltd
BSB: 062-501
Account Number:10395017
Use your customer number or name as the reference.

Direct Deposit Branch - You can deposit your payment into our Commonwealth Bank Account.
Any branch of the Commonwealth Bank.
Our account name is Rivertel Pty Ltd
BSB: 062-501
Account Number:10395017
Use your customer number or name as the reference.

Automatic Direct Debit - We will continue to debit your nominated account using our Westpac secure facility. You will receive automated Westpac email confirming your payment each month.

Cheques & Money Orders - Please post your Cheque or Money Order, made out to Rivertel Pty Ltd
to Rivertel 244 Noalimba Ave Kentucky NSW 2354.

Australia Post - Please continue to use the Australia Post BillPayment barcode shown on your latest invoice.

Credit Card - via My Account. If your account number is still a 6 digit number starting with "3" you can continue using this payment method

Credit Card - over the phone. If your account number is still a 6 digit number starting with "3" you can continue using this payment method

Credit Card Automatic. - if we have your credit card details on file we will continue to charge your card automatically using Telecommunication Payment Services until our new facility is up & running.

Paypal - you can now pay your account using Paypal. You can pay online with your credit card, debit card or PayPal account. Use this PayPal.me link https://www.paypal.me/Rivertel to make your payment. Be Sure to use your account number or name as your reference.

 

 

 

 

Error Sending emails

Recently some of our customers have experienced an error when sending emails

the error is
"the message was undeliverable and Infectious diseases that there was a server error '554 5.7.1 service unavailable; client host [xxx.xxx.xxx.xxx] blocked using zen.spamhaus.org'."

This error is actually somewhat misleading. It is actually telling you that you are unable to log on to outgoing mailserver. However if you are using one of our internet connections, you may by using smtp.australisit.net or out.australis.net as your outgoing mailserver, neither of which require authentication.

So when your email programme tries to connect with a username & password the med health rx server rejects the connection attempt. Your email programme may or may not show that authentication is being used.

Read on for the easy solution

NBN Changes March 2017

Some fairly significant changes with your NBN service this month

We are switching over to an authenticated connection type, which means that you will need to make a couple of changes in your device which is connected to the NBN NTD.

Once you have made those changes you can swap your data connection over to the next UNID port.

Read on for more information about setting up for specific connection types.

We have also created some step by step guides here

If you experience any problems with your NBN service over the next few weeks, please contact Mike directly on

1800288871 - opt 2
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

IP Address not Valid Message

We have had a few calls today where the Windows 10 computer is giving this error message:

IP Address not Valid

& will not connect to the internet.

However the internet connection is up & other devices are able to connect to the internet.
That is, there is no problem with the actual internet connection itself.

This problem exists because the computer is not able to obtain an IP address from the gasteizcupcom Modem/ Router, & hence join the network, and hence have access to the internet.

Read on to see one way of fixing this problem

Contacting us by Phone

phone-jpgAs of 10:35 today 31st Jan 2017 we have been experiencing some problems with inbound calls.

This issue was resolved at 15:15 31st Jan 2017

There is an issue in our supplier network which is causing the problem & we expect it to be resolved soon.

This issue does NOT effect your telephone service, just your ability to call us.

We apologise for the inconvenience.

Phishing Email Warning - Pending Messages

We have been advised that a large number of customers have received a phishing email

which pretends to be from us


Do Not Click on the link

The email reads as follows. If you received one it may be slightly different

From:Australis Mail Admin mailto:xxxxxxxxxxAToptusnet.com.au
Sent:Thursday, 1 December 2016 10:06 PM
To: xxxxxx
Subject:Pending Messages

Dear User,

You have 3 pending messages.

Click here to view messages.

Rivertel Pty Ltd

Email sent using Optus Webmail



Do Not Click on the link
This email is not from us.You can tell quite easily because the FROM email address is someone at optusnet.com.au

If you have clicked on the link, please let us know so that we can change your email password details as soon as possible

You can also go to the correct webmail site, login with your existing details, & then, before you select the email programme to use, choose Change Password.

Webmail for email addresses ending in @australis.net

Webmail for email addresses ending in @lis.net.au

Webmail for email addresses ending in @worldoptions.com.au

Webmail for email addresses ending in @myfibre.net.au