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Incorrect Usage Warning

Written by Rivertel Admin. Posted in Rivertel News

sorry-we-stuffed-upOn July the 4th, 2016 our systems experienced a glitch & sent our incorrect usage warning to nearly every customer.

We apologise profusely for this error.

Please ignore this usage warning email - 4/7/16 sent approx 2:50 pm

No usage between 1st July 2016 & 3rd July 2016 will be counted toward your monthly quota this month

Any services that were inadvertently shaped as a result of this glitch were unshaped as soon as it was discovered.
in addition the following email was sent almost immediately after

Dear Customer,

You may have just received an email regarding your DSL usage and reaching your month data allowance, sent between 14:30 EST and now. Please disregard this usage notification. This was sent due to a system error.

If you were on a shaped plan, your service will be unshaped shortly and your internet speed returned to normal.

Regards,
Network Services

If your service has not resumed full speed please switch your modem off for a few mins & then back on again. If the problem still persists please contact us as soon as possible.

Again, 1000 apologies for this error

Mike