means a situation where: (a) you are unable to discharge your financial obligations to us under your Customer Contract or otherwise discharge the financial obligations owed by you to us, due to illness, unemployment or other reasonable cause; and (b) you believe that you are able to discharge these obligations if the relevant payment arrangements or other arrangements relating to the supply of Telecommunications Products by us are changed.
means a mobile short message containing a maximum of 160 characters from a Supplier’s mobile service to another Supplier’s mobile service (off-net) during peak-time where the sending and receiving parties are in Australia.
The Communications Alliance Telecommunications Consumer Protections (TCP) Code is a code of conduct designed to ensure good service and fair outcomes for all Consumers of Telecommunications Products in Australia. All Carriage Service Providers who supply Telecommunications Products to Customers in Australia are required to observe and comply with the Code. The Code is registered by the Australian Communications and Media Authority (ACMA), which has appropriate powers of enforcement. Compliance with the Code is monitored by Communications Compliance (CC). Our Key Commitments to Consumers 1. Consumers will enjoy open, honest and fair dealings with their Supplier, and have their privacy protected. 2. Consumers will receive clear, accurate and relevant information on products and services from their Supplier; before, during and, where appropriate, after the point of sale. 3. Consumers will have disputes resolved quickly and fairly by their Supplier. 4. Promotion of products and services by Suppliers will be clear, accurate and not misleading. 5. Disadvantaged and vulnerable consumers will be assisted and protected by appropriate Supplier policies and practices. 6. Consumers will receive an effective remedy from any Supplier who breaches the Code. 7. Suppliers will use monitoring and reporting tools to ensure successful implementation of the Code.